SUPPORT

Help Center

Answers to the most common questions about booking, payments, charging and growing your fleet on Suyaan. Can't find what you're looking for? Our team is one click away.

Booking & Rentals

Reserving a vehicle, documents and cancellations.

How do I book a vehicle on Suyaan?
Browse the marketplace and open any vehicle to see its full specifications, photos and pricing. Choose a listing type — buy, rent, lease or RTO — add it to your cart and complete checkout. You will receive an order confirmation with pickup details right away.
What documents do I need to rent or drive?
A valid driver's licence is required for every rental. For longer leases and RTO agreements we also ask for government-issued ID and address proof. Fleet partners additionally provide vehicle registration and insurance certificates during onboarding.
Can I cancel or modify a booking?
Yes. Bookings can be cancelled or rescheduled from your dashboard before the pickup time. Cancellations made at least 24 hours in advance are fully refunded; later cancellations may incur a small fee shown at checkout.
Is insurance included with my rental?
Every rental includes standard liability coverage. The deductible amount applicable in case of an accident is displayed before you confirm the booking, and you are welcome to arrange additional coverage with your own insurer.

Payments & Pricing

Payment methods, pricing models, taxes and refunds.

Which payment methods do you accept?
We accept all major credit and debit cards through our secure payment processor. Supported wallets and bank transfer options are shown at checkout based on your region.
What pricing models are available?
Vehicles can be offered under flexible models: a one-time price for purchases, monthly or weekly rates for leases and subscriptions, and daily rates for short rentals. Each vehicle page shows every model its owner has enabled, so you can pick what fits best.
Are taxes and discounts included in the price?
Applicable taxes are calculated and displayed transparently at checkout before you pay. Any promotional discount on a vehicle is applied automatically and reflected in the final amount — there are no hidden charges.
How do refunds work?
Approved refunds are issued to the original payment method within 5–7 business days. If a vehicle becomes unavailable after booking, you are always refunded in full regardless of the cancellation window.

EV Charging

Charging networks, costs and battery care.

Where can I charge a Suyaan electric vehicle?
Electric vehicles in our network can be charged at any public charging station compatible with their connector type, as well as at home using a standard wall box. Recommended stations for each vehicle are listed in the mobile app.
Who pays for charging?
For rentals, charging during your trip is covered by the renter — simply return the vehicle with at least the same charge level shown at pickup. Lease customers pay for the energy they use, which is typically far cheaper than equivalent fuel.
What connector types do the vehicles support?
Connector information (CCS2, Type 2, Bharat AC/DC and more) is listed on every vehicle page along with battery capacity and expected range, so you can plan trips confidently.
How can I maximise battery range?
Drive smoothly, use regenerative braking, pre-condition the cabin while plugged in and keep tyres properly inflated. Charging to 80% for daily use also helps long-term battery health.

Fleet Partnership

List your vehicles and grow with the network.

How do I list my vehicles on Suyaan?
Register through our Fleet Partnership page. Once approved, you can add vehicles with photos, specifications and your preferred listing types — buy, rent, lease or RTO — and set prices for each model. Listings go live after a quick verification.
What are the requirements for joining as a fleet owner?
You need valid vehicle registration, up-to-date insurance and roadworthiness certificates for every vehicle you list. Electric and low-emission vehicles are prioritised in the marketplace.
How and when do I get paid?
Earnings from bookings are tracked in your partner dashboard and settled to your registered bank account on a regular payout cycle. Every transaction is itemised so you always know exactly what you earned.
Does Suyaan track vehicles with GPS?
Yes. Vehicles equipped with an IoT/GPS device appear on live tracking maps for authorised operations teams, enabling faster support, theft recovery and accurate utilisation reports for fleet owners.

Account & Profile

Your account, wishlist and data.

How do I create an account?
Click Sign In at the top of any page and choose registration. An email and password are all you need to start browsing, saving vehicles and booking. Drivers and fleet partners follow dedicated onboarding flows after signing up.
I forgot my password. How do I reset it?
Use the "Forgot password" link on the sign-in page and enter your email address. We will send a secure reset link that lets you choose a new password within minutes.
How does the wishlist work?
Tap the heart icon on any vehicle to save it to your wishlist. Your saved vehicles stay in sync across devices so you can compare options and book whenever you're ready.
Can I delete my account and data?
Yes. Request deletion from your profile settings or via the contact page. We remove your personal data in line with our Privacy Policy, keeping only records required by law such as completed transaction invoices.

Still need help?

Our support team is happy to assist with anything not covered above.

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